Hollywoodbets Privacy Policy

Hollywoodbets respects the privacy of every customer and is fully committed to handling personal data in accordance with UK GDPR and the Data Protection Act 2018. As a UK Gambling Commission-licenced operator, we are required to collect, verify, and retain certain customer information, and we take that responsibility seriously.

Personal Data We Collect

Name, date of birth, email address, phone number, and residential address at registration
Identity verification documents (passport, driving licence, proof of address) as required under KYC rules
Payment details for processing deposits and withdrawals (full card numbers are never stored)
Betting history, including all markets backed, stakes placed, and settlements received
Technical data: device information, IP address, browser type, and site interaction logs
Customer service records, including live chat transcripts and email correspondence

Why We Process Your Data

To create and manage your Hollywoodbets account
To process payments and settle bets accurately
To comply with UKGC licensing conditions, AML legislation, and KYC obligations
To carry out responsible gambling checks and apply safeguarding measures where required
To detect fraud, money laundering, and problem gambling patterns
To send promotional communications where you have given explicit consent

Sharing Your Data

Payment processors necessary to handle your transactions
KYC and fraud prevention agencies
Regulatory bodies including the UK Gambling Commission, when legally required
Analytics providers operating under data processing agreements (data anonymised where possible)

Hollywoodbets does not sell personal data to any third party for their own marketing purposes, under any circumstances.

Data Retention

We retain your personal data for a minimum of five years after account closure to meet our obligations under UKGC licence conditions and anti-money laundering legislation. Some records may be held longer where required by law or ongoing regulatory investigation.

Your Rights Under UK GDPR

Access — request a copy of the data we hold about you
Rectification — ask us to correct inaccurate or incomplete information
Erasure — request deletion where no legal obligation to retain exists
Restriction — ask us to limit processing in certain circumstances
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interests

To exercise any of these rights, contact our Data Protection team at [email protected]. You may also raise a complaint directly with the Information Commissioner's Office at ico.org.uk.

Last updated: February 2026